Returns & Refunds

1. We will gladly accept online returns within 7 days of your order shipment date.
2. Contact with Customer Service for processing your refund with all parts remain intact with complete packaging, if your order was selected duplicate uniform e-invoice, you don’t need to carry the invoice when you do the refund.
3. Merchandise should remain unopened. Opened merchandise with a manufacturing defect will be exchanged as per the original purchase. Manufacturing defect will be determined upon inspection and at the sole discretion of Toys”R”Us.
4. For online purchases，product is required to return to any stores for an exchange or refund. Opened merchandise with a manufacturing defect will be exchanged as per point
5. Refunds will be processed online if merchandise is unopened.
6. Exchange is offered once only.
7. Refund will be based on the original method of payment.
8. Promotional coupons are not refundable or exchangeable for cash.
9. All CD，VCD，DVD，app controlled toys，video game hardware and software，blind pack items，consumables are non-refundable and nonexchangeable.
10. Delivery / assembly fee and plastic shopping bags charges are non-refundable.
11. If you purchase Lego products and the parts are short or defective, you can browse the website https://www.lego.com/zh-twto download the building instructions and apply for missing or damaged parts. Lego customer service telephone: 0080-665-1751 or email: taiwan-cs@lego.com, working hours are Monday to Friday from 9 am to 5 pm. If you buy LEGO in store, it can not be returned.

Toys”R”Us reserves the right of final decision in case of any disputes. Hotline: 02-2287 1888 ( Lines are open Monday to Friday, 9am to 5pm). Email: help@toysrus.com.tw